But this person, even though it was closing time, decided to relax and be kind and give this person the benefit of the doubt, and let this person shop. And she seemed upset and distraught and really, really, really anxious. And she told the story about somebody coming in, just about the time that they were closing. Recently I heard a story about a woman who owns a knitting ware store. But you never know what’s going on with them. Somebody may be really weird and uptight at that moment.
You know, someone may not be dressed well. And it kind of goes to this idea of, never judge. And understand that everybody deserves your best self. Or might I add, as a sales person in a store. And the definition of sondor, from the Dictionary of Urban Sorrows– isn’t that something, a Dictionary of Urban Sorrows– goes like this– “Sondor is the realization that each random passerby is living a life as vivid and complex as your own, populated with their own ambitions, friends, routines, worries, and inherited craziness, an epic history that continues invisibly around you like an anthill sprawling deep underground with elaborate passageways and thousands of other lives that you’ll never know existed, in which you may appear only once, as an extra sipping a coffee in the background, as the blur of a traffic light passing on a highway, as a lighted window at dusk.” You know, as we talk about it every two weeks, these videos are here to keep your head in the game, to give you more information, to help you become a more successful retail sales person.Īnd so today we’re going to explore this idea that everybody has a story, that everyone who comes into your store has something going on in their lives that you don’t know about, but that may be relevant to the process of getting them to a perfect purchase. Hey, it’s Bob Negen again, and another episode of your ongoing professional development series.
I hope that you enjoy it, and we’ll talk about it in a little more after it’s over. So in today’s episode, you’re going to see a video from the Retail Sales Academy– actually from the ongoing professional development phase of the Retail Sales Academy titled, “Everybody has a Story.” And the thing that I alluded to earlier about what the best retail sales people do, is they really have a deep, deep empathy that they’re not making judgments, that they’re not getting ahead of themselves, that they’re listening at a very deep emotional level. And today I’m going to share with you something really, really important– something that all good retail sales people do instinctively. Hey, it’s Bob Negen, and this is another episode of Real Retail TV.
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